1 Call DFW LIST TERMS
Last Updated: November 27, 2020
Please understand that it is our intention to protect both the homeowner and the contractor and be the voice of truth. Our processes cannot be successful unless followed correctly. Our resolution process has been extremely successful, and as of this update we have a 100% success rate! We do not try to make it difficult, but we need to clearly state this up front. Our Guarantee and our involvement in the resolution process will become null and void if the homeowner takes actions into their own hands and complicates the resolution process, to include the following:
-Writing bad reviews or any online retaliation before allowing 1 Call DFW to work through the resolution process. However, we will give you the opportunity to remove the bad review and begin the resolution process once the negative review has been removed. Please note that it is your right to write a bad review, we just want the opportunity to fix your problem first. We want to give the contractor the opportunity to do the right thing and hopefully avoid hurting their business with a negative review.
-Initiating any legal actions toward the contractor before allowing 1 Call DFW to work through the resolution process. If legal action or attorneys become involved, we cannot get involved in a resolution. Our liability is strictly dependent on being allowed the opportunity to work through our resolution process without interference.
-Not allowing the original contractor the opportunity to resolve the issue with 1 Call DFW. The contractor must be given the opportunity to redeem themselves with our help.
The resolution process becomes very difficult to manage when attacks are made and homeowners try to take things into their own hands. We have had great success resolving issues and our processes are proven over and over. However, if any of the above actions are taken BEFORE allowing 1 Call DFW the opportunity to work through the ENTIRE resolution process, the Guarantee and further involvement in the resolution will be null and void.
1. Acceptance of Terms
3. Terms of the Guarantee
If you are not satisfied with the work performed by your contractor, 1 Call DFW will attempt to make it right by bringing in the same or another contractor to repair or replace the problem. This guarantee only applies to contractors found through using our service. We only guarantee the work performed by our contractors, not the product installed. If there is a defect with any product installed (pipes, sinks, ext.) that is not related to the method of its installation you should work with the contractor to contact the manufacturer to make a claim.
4. Procedures for filing a complaint:
5. Additional Terms.